text: In reply to message31409: That's really what has to be done, what you can do is when you order something online call and request NOT to send it UPS. You may need to pay a little extra, or it might take a few days more but at least you'll get what you pay for. When the company sees people opting away from UPS and they are loosing money that's when things will change. We need to hit them in their bottom line.